FAQ – LARK & PEONY ™

SGD

FAQ

Payments, Store Credits, Gift Cards

We accept all VISA, MASTERCARD, GRABPAY and AMEX credit cards, PayPal and local bank transfers.

Store Credit will be issued for eligible returns, usable for online and in-store purchases.

Please note that Store Credit is only valid for one year and cannot be transferred or redeemable as cash or gift card. Items purchased with Store Credit are not eligible for a further return.

Lark & Peony reserves the right to modify or supplement the terms and conditions associated with Store Credits at any time without prior notification, including the termination of the program.

Refer to our Return and Exchange Policy to check if you’re eligible to return your item/s.

Online
1. Proceed with the checkout process as usual.
2. At the payment page, you can select to redeem your Store Credit.

*However, if your total bill exceeds your Store Credit balance, you will be required to use other payment methods to offset the remaining amount.

In-Store
1. Inform our staff that you’ll like to use your Store Credit.
2. Show the code that has been sent to your email.

If the total cost is less than the amount in the Store Credit, the remaining balance will be retained in your account for future purchases until it expires.

Lark & Peony Gift Cards, issued by Lark & Peony, LLC, are only valid for purchases made at Lark & Peony studios or online at larkandpeony.com. They are not reloadable and are non-redeemable for cash, even if it’s close to expiring or are expired. If the item/s selected exceed the gift card's value, additional payment is required. Gift Cards cannot be combined with other promotions or discounts, and only one card may be used per transaction as they are not stackable.

All purchases made with a Gift Card are final and non-refundable, though a one-time exchange is permitted for items. These cards are strictly prohibited from resale, and Lark & Peony bears no responsibility for lost or stolen cards. The redemption code is valid for a single use and may be redeemed by anyone who discovers it.

Lark & Peony reserves the right to modify or supplement the terms and conditions associated with Gift Cards at any time without prior notification, including the termination of the program.

Online
1. Proceed with the checkout process as usual.
2. Enter in the code that was sent to your email.

In-Store
1. Inform our staff that you’ll like to use your Gift Card.
2. Show the code that has been sent to your email.

If the total cost is less than the amount in the Gift Card, the remaining balance will be retained in your gift card for future purchases until it expires.

Orders paid with a Gift Card are allowed for a single return within 8 days of receiving the parcel for local orders and within 16 days for international orders. Subsequent requests for return will be declined.

Please read our Return and Exchange Policy before returning your item/s.

Order and Delivery

Once payment is confirmed, please allow 1-3 working days for processing of in-stock items. Courier deliveries are scheduled from Monday to Friday.

During peak periods like restocking, product launches, sales, and festive seasons, to ensure the accuracy of each packed order, please be advised that there may be delays in deliveries due to the high volume of orders.

Opt for the "Pick Up" option during checkout. An email notification will be sent once your items are ready for collection. Please collect your items at:

LARK AND PEONY, 18A Keong Saik Rd, 2nd Floor, S089125. +65 8855 4639

For orders under SGD50, a delivery fee of SGD4 applies. Shipping is complimentary for purchases amounting to SGD150 and above. Typically, you can expect to receive your order within 3 to 5 working days.

Ensure that your shipping address and contact number provided is accurate. In cases whereby the courier fails to deliver after two attempts, a re-delivery fee will be incurred. Please be mindful that any cancellations or changes to the delivery date due to customer unavailability will result in an additional SGD$5 charge.

SPEEDY GONZALES: If you require the items quickly, please reach out to us immediately. In-store pickups are available during operating hours, and arrangements can be made for a local Grab rider to collect your item on your behalf at your own expense.

Shipping costs are automatically calculated at checkout once you input your shipping address. The shipping costs are as follows:

BELOW 1KG:
Malaysia: SGD15
Asia: SGD35
Australia/Oceania: SGD45
Europe: SGD45
North America: SGD50
South America: SGD65

1KG+:
Malaysia: SGD30
Asia: SGD50
Africa: SGD200
Australia/Oceania: SGD75
Europe: SGD90
North America: SGD90
South America: SGD130

All parcels are sent via registered mail, accompanied by a tracking code. It’s essential to note that all duties, taxes, and other charges related to your Lark and Peony purchase(s) become your responsibility upon order confirmation. This is due to the varying import laws across different countries. Additionally, please be aware that we do not cover the cost of international returns or exchanges. If you need to return a purchased item, you will be responsible for the associated expenses. If you require the items quickly, please reach out to us hello@larkandpeony.com immediately.

An email with a shipment tracking link will be sent to you as soon as your order is being dispatched. Please email us at hello@larkandpeony.com if you have not received an email by the end of the day.

Please contact us at hello@larkandpeony.com with your order number immediately.
Do note that changes cannot be made once the order has been shipped out.

We apologise for the mistake on our part. Please reach out to us at hello@larkandpeony.com with your order number, and we will be happy to assist you further.

No, we recommend completing your purchase as soon as possible to secure your desired items before they are sold out.

For launches, do sign up for an webstore account beforehand. Leaving your details and having all fields like address and contact numbers filled out will make purchasing a breeze.

Please contact us at hello@larkandpeony.com and we’ll be happy to assist you.

Return and Exchange

Exchanges/Returns must be done within 8 days for local orders and 16 days for overseas orders. Please notify us of any exchanges or returns within 24 hours of receiving your order. We will offer a one-time exchange for a different size, style or print.

Returned or exchanged items must be in their original conditions: unused, unaltered and unwashed with the original tags and packaging intact. You may return or exchange your products by visiting our store or by mailing them back to us. We strongly recommend using registered mail as we are not responsible for any packages lost or damaged sent through regular postal services. After verifying your item/s, refunds will be issued as store credits(valid for 1 year) and you will receive a notification via email within 3 working days.

Please note that items purchased during pre-orders and sale events such as Founders Day and Grab Bag are not eligible for exchanges or returns. Additionally, Items purchased with Store Credit are not eligible for a further return. Items that have been altered are not eligible for exchanges or returns as well.

We reserve the right to reject any items that do not meet the conditions listed above.

For orders under SGD50, a delivery fee of SGD4 applies. Shipping is complimentary for purchases amounting to SGD150 and above. Typically, you can expect to receive your order within 3 to 5 working days.

Ensure that your shipping address and contact number provided is accurate. In cases whereby the courier fails to deliver after two attempts, a re-delivery fee will be incurred. Please be mindful that any cancellations or changes to the delivery date due to customer unavailability will result in an additional SGD$5 charge.

SPEEDY GONZALES: If you require the items quickly, please reach out to us immediately. In-store pickups are available during operating hours, and arrangements can be made for a local Grab rider to collect your item on your behalf at your own expense.

You can return or exchange your item/s either by visiting our store or by mailing them back to us. Customers opting for exchange are strongly advised to drop by the store to try the pieces.

Mailing
1. Please email the defect details and attach a clear picture to hello@larkandpeony.com to request a refund/exchange. We will assess the defect and once it has been approved, we will inform you whether we will be able to assist.

2. Mail your returned item to:

LARK & PEONY
Returns Department Order number #_________ (E.g. #1099)
8 Mar Thoma Road #01-05
Singapore 328689

3. Include in your package a note stating the reasons for your return. Please inform us of the tracking number to expedite the process. The goods are your responsibility until they arrive at our premises and we strongly recommend using registered mail as we are not responsible for any packages lost or damaged sent through regular postal services.

4. Once you've sent the item out, do drop us an email so we know when to expect it. If you choose to send it via Registered Mail, do include the article number so we can track it should it go missing.

In-Store
1. Inform our staff of your intention to exchange or return, providing the necessary details.

2. Our staff will assist you in finding a suitable replacement or processing a refund in the form of store credits.

As our products have limited sizes and quantity, it is important you check and try on the dress once you have received your order. We cannot guarantee a replacement of the exact same design/colour if a defect is found or incorrect size is selected but we will try our very best to assist in such matters. If we do not have a suitable replacement for you, we will process a refund once we receive the returned piece.

After processing your returned item/s, you will receive an email containing the details of the Store Credit. This credit will be reflected in your account within 3 business days from the date we receive your item/s.

Product Information

Our sizes range from Extra Small/Small to Large/Extra Large for certain designs. Please refer to the size chart on each product page and read the designer's notes to understand how the piece is supposed to fit. Factors such as design and fabric may affect sizing.

We advise dry cleaning for cheongsams, especially lace and brocade pieces. Some item/s may be cold hand-washed with gentle detergent and drip dry. Cool iron on the reverse side is recommended for all pieces, especially those with prints.

Some exceptions are:
-All batik pieces must be hand washed separately.
-Pieces with mandarin collars MUST NOT be machine washed to prevent the collar from losing shape.
-Pieces with pleats MUST NOT be ironed. Opt for a garment steamer on low heat or drip dry instead.

Launches are not fixed as it depends on how fast our production team works and we often take a lot of time with sampling to get the perfect fit.

Do follow our Instagram page here to receive news about our upcoming launches.

Occasionally, we’ll have fabric in limited quantities. Rather than guessing sizes we should produce, we’ll put out the maximum number of pieces that can be created to reduce fabric waste. Despite pre-ordering, availability is still limited, so you’ll have to be fast when it launches.

We seek your understanding that each Pre-Order piece is made at your request, and thus are non-refundable/ non-exchangeable.

No, we generally do not restock our products; however, we may reintroduce similar styles and prints based on customer demand.

Stay updated on restocks of similar styles/prints by following our Instagram page here.

No, we do not provide customs.

No, we do not provide alterations.

We recommend consulting a trust local seamstress to alter your piece to fit you perfectly. Most of our pieces typically have a 2-inch allowance at the seams so that it can be easily resized up or down.

Please be aware that we DO NOT accept returns/exchanges for pieces that have been altered.

Retail Store

We are located at 18A Keong Saik Rd, 2nd Floor, S089125.

We are open for walk-ins during our retail hours. However, due to our small team, we might have to close the studio for preparations during our peak periods.

Our new opening hours:
THU - SUN | 11AM - 7PM (On select Public Holidays)

Announcements are usually made on Instagram or on our website. Alternatively, you can always drop us a message at 88554639 if you're unsure.

Items available online are also in-store. Should you not find a specific item in-store, please don't hesitate to seek assistance from our staff.

During launches, we cannot reserve products to maintain fairness for all customers. Otherwise, we’re happy to hold item/s for you for up to a week before releasing them to the public.