RETURNS + EXCHANGES

  1. Exchanges or returns must be made within 8 days (or 16 days for overseas orders) upon receiving your order.
  2. We offer a one-time exchange on online orders for a different size, style, or print that better suits your needs.
  3. All refunds will be issued in the form of store credits (valid for 1 year). You will be notified via email or WhatsApp within 3 working days once the refund has been credited to your account.
  4. Returned or exchanged items must be in their original, good condition, with tags intact, and returned via Registered Mail (with tracking number) or in-store.
  5. For any exchanges or returns, please notify us within 24 hours after receiving your order.
  6. Please note that items purchased in-store are not eligible for exchange or return.
HOW TO RETURN OR EXCHANGE AN ITEM

As crafters of small-batch collections, our pieces are produced in limited sizes and quantities. Once you receive your order, please check and try on your pieces promptly.

We cannot guarantee a replacement in the same design or colour, but if a defect is found or the wrong size was selected, we will do our best to assist you. If no suitable replacement is available, a refund will be issued once the returned item has been received and inspected.
RETURN EXCEPTIONS

Merchandise that has been used, damaged, stained, or altered will not be accepted for return or exchange.

All Markdown, Sale, and Pre-Order items are strictly non-refundable and non-exchangeable.
CONTACT US

For all exchange or return requests, please contact us via WhatsApp, Instagram, or Email for further assistance:

WhatsApp: +65 8855 4639
Instagram: @larkandpeony
Email: order@larkandpeony.com