FAQ

PAYMENT + CREDITS

ORDER + DELIVERY

RETURNS + EXCHANGES

PRODUCT INFORMATION

RETAIL STORE

ORDER + DELIVERY

Order Processing and Shipping Details
Once payment is confirmed, please allow 1-3 working days for processing of in-stock items. Courier deliveries are scheduled from Monday to Friday. 
During peak periods like restocking, product launches, sales, and festive seasons, to ensure the accuracy of each packed order, please be advised that there may be delays in deliveries due to the high volume of orders.
Pick-up Information
Store pick-up is currently unavailable.
Local Shipping
For orders under SGD150, a delivery fee of SGD4 applies. Shipping is complimentary for purchases amounting to SGD150 and above. Typically, you can expect to receive your order within 3 to 5 working days. 
Ensure that your shipping address and contact number provided is accurate. In cases whereby the courier fails to deliver after two attempts, a re-delivery fee will be incurred. Please be mindful that any cancellations or changes to the delivery date due to customer unavailability will result in an additional SGD$5 charge.
SPEEDY GONZALES: If you require the items quickly, please reach out to us immediately. Arrangements can be made for a local Grab rider to collect your item on your behalf at your own expense. 
International Shipping
Shipping costs are automatically calculated at checkout once you input your shipping address. The estimated shipping costs are as follows:
BELOW 1KG:
Malaysia: SGD15
Asia: SGD35
Australia/Oceania: SGD45
Europe: SGD45
North America: SGD50
South America: SGD65
1KG+:
Malaysia: SGD30
Asia: SGD50
Africa: SGD200
Australia/Oceania: SGD75
Europe: SGD90
North America: SGD90
South America: SGD130
All parcels are sent via registered mail, accompanied by a tracking code. It’s essential to note that all duties, taxes, and other charges related to your Lark + Peony purchase(s) become your responsibility upon order confirmation. This is due to the varying import laws across different countries. Additionally, please be aware that we do not cover the cost of international returns or exchanges. If you need to return a purchased item, you will be responsible for the associated expenses. If you require the items quickly, please reach out to us hello@larkandpeony.com immediately.
How can I track the delivery status of my order?
An email with a shipment tracking link will be sent to you as soon as your order is being dispatched. Please email us at hello@larkandpeony.com if you have not received an email by the end of the day.
Can I change my delivery information after ordering?
Please contact us at hello@larkandpeony.com with your order number immediately.
Do note that changes cannot be made once the order has been shipped out.
I have received incorrect/have missing items in my order
We apologise for the mistake on our part. Please reach out to us at order@larkandpeony.com with your order number, and we will be happy to assist you further.
Are my items in the shopping cart reserved?
No, we recommend completing your purchase as soon as possible to secure your desired items before they are sold out.
For launches, do sign up for a webstore account beforehand. Save your address and contact details for a hassle-free checkout experience.
I’m unable to check out
Please contact us at hello@larkandpeony.com and we’ll be happy to assist you.