FAQ

PAYMENT + CREDITS

ORDER + DELIVERY

RETURNS + EXCHANGES

PRODUCT INFORMATION

RETAIL STORE

PAYMENT + CREDITS

WHAT FORMS OF PAYMENT ARE CURRENTLY ACCEPTED?
We accept VISA, MasterCard, AMEX, GrabPay, PayPal, and local bank transfers.
TERMS OF USE FOR STORE CREDITS
Store Credit will be issued for eligible returns, usable for online and in-store purchases.
Please note that Store Credit is only valid for one year and cannot be transferred or redeemable as cash or gift card. Items purchased with Store Credit are not eligible for a further return.
Lark + Peony reserves the right to modify or supplement the terms and conditions associated with Store Credits at any time without prior notification, including the termination of the program.
Refer to our Return and Exchange Policy to check if you’re eligible to return your item/s.
HOW DO I USE STORE CREDITS?
Online
1. Proceed with the checkout process as usual.
2. At the payment page, you can select to redeem your Store Credit.

*However, if your total bill exceeds your Store Credit balance, you will be required to use other payment methods to offset the remaining amount.
In-Store
Inform our staff that you’ll like to use your Store Credit.
If the total cost is less than the amount in the Store Credit, the remaining balance will be retained in your account for future purchases until it expires.
TERMS OF USE FOR GIFT CARDS
Lark + Peony Gift Cards, issued by Lark + Peony, LLC, are only valid for purchases made at our Lark + Peony store or online at larkandpeony.com. They are not reloadable and are non-redeemable for cash, even if it’s close to expiring or are expired. If the item/s selected exceed the gift card's value, additional payment is required. Gift Cards cannot be combined with other promotions or discounts, and only one card may be used per transaction as they are not stackable.
All purchases made with a Gift Card are final and non-refundable, though a one-time exchange is permitted for items. These cards are strictly prohibited from resale, and Lark + Peony bears no responsibility for lost or stolen cards. The redemption code is valid for a single use and may be redeemed by anyone who discovers it.
Lark + Peony reserves the right to modify or supplement the terms and conditions associated with Gift Cards at any time without prior notification, including the termination of the program.
HOW DO I USE MY GIFT CARDS?
Online
1. Proceed with the checkout process as usual.
2. Enter in the code that was sent to your email.
In-Store
1. Inform our staff that you’ll like to use your Gift Card.
2. Show the code that has been sent to your email.
If the total cost is less than the amount in the Gift Card, the remaining balance will be retained in your gift card for future purchases until it expires.
CAN I RETURN MY ORDER IF I USED A GIFT CARD?
Orders paid with a Gift Card are allowed for a single return within 8 days of receiving the parcel for local orders and within 16 days for international orders. Subsequent requests for return will be declined.
Please read our Return and Exchange Policy before returning your item/s.