FAQ

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PRODUCT INFORMATION

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PRODUCT INFORMATION

size guide
Our sizes range from Extra Small/Small to Large/Extra Large for certain designs. Please refer to the garment sizing chart and product information on each product page to understand how the item is supposed to fit.
Material Care
We advise dry cleaning for cheongsams, especially lace and brocade pieces. Some item/s may be cold hand-washed with gentle detergent and drip dry. Cool iron on the reverse side is recommended for all pieces, especially those with prints.
Some exceptions are:
-All batik pieces must be hand washed separately.
-Pieces with mandarin collars MUST NOT be machine washed to prevent the collar from losing shape.
-Pieces with pleats MUST NOT be ironed. Opt for a garment steamer on low heat or drip dry instead.
PRODUCT AVAILABILITY
Not all items online are available in-store. Item availability is indicated on respective product pages. Should you not find a specific item in-store, please don't hesitate to seek assistance from our staff.
How often do you launch new designs?
New launches are not fixed as it depends on how fast our production team works and we often take a lot of time with sampling to get the perfect fit.
Do follow our Instagram page here to receive news about our upcoming launches. You may also sign-up for our newsletter at the bottom of this page.
What is a Pre-Order?
Occasionally, we’ll have fabric in limited quantities. Rather than guessing sizes we should produce, we’ll put out the maximum number of pieces that can be created to reduce fabric waste. Despite Pre-Ordering, availability is still limited, so you’ll have to be fast when it launches.
We seek your understanding that each Pre-Order piece is made at your request, and thus are non-refundable/non-exchangeable.
Will you restock your products?
No, we generally do not restock our products. However, we may reintroduce similar styles and prints based on customer demand.
Stay updated on restocks of similar styles/prints by following our Instagram page here. You may also sign-up for our newsletter at the bottom of this page.
Do you provide customs?
No, we do not provide customs.
Do you provide alterations?
No, we do not provide alterations.
We recommend consulting a trusted local seamstress to alter your piece to fit you perfectly. Most of our pieces typically have a 2-inch allowance at the seams so that it can be easily resized up or down.
Please be aware that we DO NOT accept returns/exchanges for pieces that have been altered.
Can I reserve your product?
During launches, we cannot reserve products to maintain fairness for all customers. Otherwise, we’re happy to hold item/s for you for up to a week before releasing them to the public.